Reviews

Reviews From Our Satisfied Customers

  • I’ve used Chaffee for 20 years. They have never let me down. When I call them, I know I will get prompt and professional heating and air service and advice. I trust them completely and can’t recommend them highly enough. Thank you for always being there for all my heating and air needs.
  • Rex & his staff are the best ac/heating service around. I’ve been using them for almost 15 years.They are dependable, trustworthy & an all around great company to do business with. We had them install a new Trane unit a week or two ago & we love it. Will continue to use & recommend Chaffee Air!
  • Best service of AC you can find in Knoxville. I called Chaffee Air to check my furnace last year. Mark came and gave me some good suggestions, but he didn't push me to buy any thing from them. I kept using my old AC until this Summer when I found it was not working anymore after 15yrs. So I called C... Read More
From the sales staff, office staff and especially the installers, everyone was highly professional and very courteous. I highly recommend Chaffee Air!!
-Dennis W.

Wonderful. Was able to come out in no time. Quickly diagnosed the problem and fixed it.
- KCindra C.

A wonderful company that does just what they say. Extremely dependable.
- Vicky J.

I was very pleased with the quickness of the technician.
- Karen W.

Chaffee Air’s response to my air conditioning issue was to provide a technician on the same day. Luka was a polite and professional technician. He was efficient, diligent, and effective when problem solving. Luka explained the problem, repaired the problem, implemented a solution to prevent future issues, and explained the steps he took to solve the problem. I will definitely use Chaffee Air for future services.
- Marilyn K.

Craig came out to do yearly maintenance on our unit. He was really nice, polite, and gave me all the information I needed regarding our unit. We’ve had the unit for 2 years, and so far it’s worked perfectly. Very pleased with this company!
- Debbie F.

I have used Chafee Air for multiple jobs. I am always very happy with their products and their job performance. I highly recommend this Chafee Air for all your heating and air issues. I’d also like to send a special thanks to Luca for all of his rapid and excellent support on all of our jobs!
- Ken B.

The guys that came out were helpful in answering my questions and seemed very thorough in getting their work done. I would highly recommend them.
- Wanda Sue K.

We have used Chaffee Air for many years and have always been very pleased with their services. The employees who come to our house are professional and well trained. We highly recommend the Chaffee company.
- Anita D.

Chaffee Air did an excellent job. Very professional and fast! I would highly recommend!
- Laura M.

Craig is a good person. The service is reliable and all seems to be working well.
- Vivian F.

“Y’all did good! Jacob was top notch and did an excellent job; he is to be commended. We have no complaints and will keep our business with you.”
- Lee W.

“Mark did a great job and provided a solid quote for a new HVAC system at our home. We worked with the Chaffee team on a mini split install in 2018 and were happy to work with them to install a new Trane system. Duncan and Roger did the install yesterday – they were a great team and worked methodically throughout the day to do a perfect install. The new system is working perfectly- a vast improvement over our old system.”
- Jeff W.

“Over-the-Top 6-Stars out of 5!! Sales, Mark R, not only impressed me but our General Contractor from the start. Obviously a seasoned expert, highly knowledgeable, clearly presented the facts, cut to the chase and said he’d make the whole process simple…no worries and did just that. The entire Chaffee staff/crew deserve Top Kudos as well!! The installers Rick, another truly seasoned expert, along with Brandon & John did a phenomenal job installing our new ductless heat pump!! And, every time I needed to call the office, Renee, was consistency professional, pleasant, helpful and efficient!! Would definitely call on again and highly recommend. Thank you!!”
- Sarah I.

“Punctual, knowledgeable, professional. No upselling of goods or services I did not need. Answered every question I had.”
- Grant H. 9/30/20

“Chaffee Air was wonderful and very professional. They replaced my 81 year old aunt’s 19 year old unit. The entire experience was quick and easy and all the service men were so thoughtful of my aunt and her house taking care not to track anything into house and they kept her informed as to their progress the entire time. I would recommend this company to anyone.”
- Connie S. 9/16/20

“Fantastic group. Unlike many competitors, they have what matters: competence, availability, responsiveness, honesty, friendly and fair prices.”
- Steve F. 9/17/20

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